Service

Outstanding service is the key factor that sets Fenton's Office Solutions apart and our customer satisfaction ratings

have become the benchmark in the industry.

You may be able to acquire great products anywhere, but it’s rare to find truly outstanding service like ours.

We hire only the most experienced technicians, arm them with the latest technology tools and compensate them

based on their performance. As a result, the technician takes more responsibility for the care of their customers needs.

No company is in a better position to meet the varied requirements of today’s office environment than FOS.

The combination of FOS’s powerful, entrepreneurial, and local business operations with the

resources of Konica Minolta, and Riso, creates a very powerful organization capable of delivering a

very high level of products and services.

FOS Keys to Delivering Great Service

Live Dispatching

FOS Technicians are notified of service calls within seconds of the call being logged into the E-automated system.

Same Day Service Guarantees

All local calls have a guarantee a technician will be on site within a day and the customer will receive a
Call from the technician within one hour of placing the service call to let them know what time they will be there.
All out of the area calls have a guarantee that a technician will be on site within a day if the service request was

Called in before 10:00 am

Technician Experience

Equipment Performance

If a machine under contract is down for more than a day FOS will provide a loaner.

State-of-the-Art Technical Tools

All FOS technicians are equipped with laptops that enable them to download firmware upgrades at the machine

Superior IT Staff

Our IT staff supports all major networks, applications, graphic environments,

document management software and workflow solutions.

Honest Up Front Pricing

All customers not under a maintenance contract will receive a free estimate for repair of their machine.
FOS guarantees no surprise charges when the job is completed.